external-link
Skip to content
  • Français
    • Getting startedLearn about the stock market, investment types, and how to get started.
    • Understanding riskLearn about the risk-return relationship, risk tolerance, and why it matters.
    • Psychology of InvestingMake better financial decisions by learning about behavioural insights.
    • Working with an advisorA financial advisor can help you choose investments and manage your portfolio.
    • Tracking your progressLearn how to track your investing progress and see how you're doing.
    • Rules and regulationsRegulators protect investors in Canada by setting and enforcing securities rules.
    • Community outreachOSC in the Community takes the OSC's mandate from Bay Street to Main Street.
    • AnnuitiesAnnuities are an investment that can generate a steady income in retirement.
    • BondsBonds are an investment that generate interest after a fixed period of time.
    • Crypto assetsCrypto assets are digital investments with different opportunities and risks.
    • ESG investingESG investing allows you to choose investments that align with your priorities.
    • ETFs (exchange-traded funds)These funds hold a collection of investments and are traded on a stock exchange.
    • GICs (Guaranteed investment certificates)GICs guarantee a specific rate of return over a short period of time.
    • Mutual funds & segregated fundsMutual funds pool multiple investments into a fund owned by many investors.
    • Pension & savings plansDifferent kinds of workplace pension plans provide retirement income.
    • Real estateBuying a home is a way to invest your money and diversify your portfolio.
    • StocksStocks give you equity in a company, and are traded on a stock exchange.
    • More complex investmentsComplex investments have potential for high reward, but also higher risk.
    • RDSPPeople with disabilities can save with a Registered Disability Savings Plan.
    • RESPSave for your child's education with a Registered Education Savings Plan.
    • RRIFYou open a Registered Retirement Income Fund with funds from your RRSP.
    • RRSPA Registered Retirement Savings Plan grows your savings tax free until you retire.
    • TFSAA Tax-Free Savings Account helps you save for any goal, tax free.
    • Bank accountsChequing and savings accounts can help you manage your short-term needs.
    • BudgetingA budget can help you manage your spending, saving, and plan for the unexpected.
    • Life EventsLearn about how your financial needs may change at different stages of life.
    • Making a planHaving a plan can make it easier to make the right investing decisions for you.
    • Managing debtDebt shouldn't get in the way of your saving and investing. Learn how to manage it.
    • Personal insurancePersonal insurance coverage can help protect you and your loved ones.
    • RetirementPlanning for retirement helps you determine how much to save and where.
    • Running a small businessImprove your financial knowledge for your business and your personal life.
    • Saving moneyKeep your financial goals on track by saving some money each month.
    • Understanding taxLearn more about how tax filing and tax deductions work.
    • Wills and estate planningPreparing a will and estate plan ensure your final wishes are taken care of.
    • Types of fraudLearn how to spot frauds and scams and what they look like.
    • Making a complaintKnow your options for making a complaint.
    • Reporting fraudIf you suspect you've been a victim of fraud, report it immediately.
    • Checking registrationAlways check the registration of anyone trying to give advice or sell investments.
    • Investor warnings and alerts
    • CalculatorsPractice calculating compound interest, savings, debt consolidation, and more.
    • Quizzes and toolsCheck your knowledge of scams, behavioural biases, and other financial tools.
    • WorksheetsTry our downloadable tools to help you plan and budget.
    • VideosOur videos show you the basics of investment types, frauds to watch for, and more.
    • Investing chartsSee the impact of market ups, downs, and more based on historic data.
    • Research & reportsDive into groundbreaking research to better understand retail investor behaviours, attitudes and experiences.
    • Investing introductionIf you’re new to Canada or investing visit our multilingual site for more information in 23 languages.
    • Investor NewsStay informed about the latest investor initiatives, educational resources, and warnings/alerts.
    • Investing questionsFind unbiased answers to your investing questions from a trusted source.
    • Get Smarter About CryptoLearn more about crypto assets including how they work, rules and regulations, and crypto fraud. If you are considering investing in crypto assets, always work with a registered crypto asset trading platform.
    • Investing fundamentalsExplore the eight fundamentals that can help you make smarter investing decisions.
    • Investment reportingWalk through the steps to see how your investments are doing.
  • Investing Academy

GetSmarterAboutMoney.ca

Français
When autocomplete results are available use up and down arrows to review and enter to go to the desired page. Touch device users, explore by touch or with swipe gestures.

Home / Fraud / Making a complaint / 5 steps to assess your advisor

Complaints

5 steps to assess your advisor

3 min read

Share

  • Share to Twitter
  • Share to Facebook
  • Share to LinkedIn
  • Share to Reddit
  • Share via Email

On this page you’ll find

  • 1. Understand your total return over time
  • 2. Calculate your total costs for each year
  • 3. Compare your results to appropriate benchmarks
  • 4. Assess the total value that your advisor provides
  • 5. Assess whether you’re happy with your results over time

1. Understand your total return over time

Your total return includes capital gains plus all interest and dividends. It does not include investmentInvestment An item of value you buy to get income or to grow in value.+ read full definition costs or any taxes you may pay.

In most cases, you won’t find your total return on your accountAccount An agreement you make with a financial institution to handle your money. You can set…+ read full definition statements. But your dealer or adviser should be able to get this information for you, going back to the beginning of your relationship with their firm.

Keep in mind that short-termTerm The period of time that a contract covers. Also, the period of time that an…+ read full definition returns are less meaningful than long-term ones. Try to find out your total return for the longest period that you can. Measuring average returns over at least five years will give you a good idea of how well your investments are doing, but even two or three years of data can be useful.

2. Calculate your total costs for each year

Your investment costs reduce what you make investing. It’s important to know your costs, so you can assess whether you are getting value for your money.

Get a full accounting of all costs including:

  • sales fees and commissionsCommissions What you pay to a broker or agent for their services. Often called a “sales…+ read full definition
  • fund management expenses
  • administrative charges (such as RRSPRRSP See Registered Retirement Savings Plan.+ read full definition fees)
  • any flat fees or assetAsset Something of value that a company or an individual owns or controls. Examples: buildings, equipment,…+ read full definition-based fees

3. Compare your results to appropriate benchmarks

Your total return, minus your total costs, shows how well you’ve done investing. The next step is to compare your results to how the markets did, using benchmarks. Look for a benchmarkBenchmark A yardstick that you can use to measure the performance of an investment. Example: a…+ read full definition that has a similar asset mixAsset mix The percentage distribution of assets in a portfolio among the three major asset classes: cash…+ read full definition and risk as your investment portfolioPortfolio All the different investments that an individual or organization holds. May include stocks, bonds and…+ read full definition. Your advisor can help you understand which benchmarks most closely match your portfolio.

Keep in mind that benchmark results do not factor in investment costs. But even after costs, your returns should at least come close to the benchmark. The pattern of change each year should also be similar. In other words, if the benchmark is up, your results should be up, too.

4. Assess the total value that your advisor provides

How well your investments are performing toward achieving your goals can give you an idea of the value you’re getting from your advisor. Also consider the other services your advisor provides, such as:

  • Helping you map out your investment strategy based on your financial goals, tolerance for risk and time to investInvest To use money for the purpose of making more money by making an investment. Often…+ read full definition.
  • Giving you access to research and information you may not easily find on your own,
  • providing advice about insurance, taxTax A fee the government charges on income, property, and sales. The money goes to finance…+ read full definition planning and estate planningEstate planning The plans you make to build and manage wealth for your lifetime and thereafter. Goals…+ read full definition (if they are qualified to provide these services).
  • Keeping track of necessary paperwork and documents.

5. Assess whether you’re happy with your results over time

If you’re not happy with your returns, or your investments aren’t helping you reach your goals, address your concerns with your advisor. You should also talk to your advisor as your financial needs and goals change. Ask if there are ways to reduce your costs or change your investment strategy to improve your results.

If your advisor seems unwilling to help, you may consider changing your advisor. This is a big decision, and you may have to pay transfer fees to move your investments to another firm. There may also be costs and tax consequences if your new advisor recommends changes to your portfolio. Discuss any potential changes to your portfolio with the new advisor before you decide to switch.

5 questions to ask

  1. What’s your total return?
  2. What are your investment costs?
  3. How did you do against a benchmark?
  4. Is your advisor providing value?
  5. Are you happy with your results?
Last updated December 11, 2023

Articles in this section

Articles read
Where to go if you have a concern or complaint 2 min read
Potential OBSI changes for investment dispute resolution 5 min read
How to make a complaint to get your money back 7 min read
Making a complaint: Reporting wrongdoing 2 min read
How to reach the OSC Inquiries and Contact Centre 3 min read
5 steps to assess your advisor 3 min read

Post navigation

Back To:
Previous: How to reach the OSC Inquiries and Contact Centre
3 min read
Up Next:
Next: Reporting fraud

Sign up for Investor News

Join 18,000+ subscribers and stay informed with timely articles, the latest investor warnings and financial literacy resources like videos, calculators and quizzes.

Past issues
  • April 8, 2025
  • March 18, 2025
  • March 4, 2025
GetSmarterAboutMoney.ca

Connect with us

Facebook Twitter YouTube Instagram
  • About Us
  • Contact Us
  • Investor News
  • Media
  • Glossary
  • OSC in the community
  • OSC Website
  • Terms of use
  • Privacy Policy
  • Accessibility policy

Brought to you by the OSC Investor Office

This website is provided for informational purposes only and is not a source of official OSC policy or a substitute for legal or financial advice. We recommend that you consult with a qualified professional advisor before acting on any information appearing on this website. For details, please see our full Terms of Use and Privacy policy

© Ontario Securities Commission 2025

Go back to top Reference Only