If you have a complaint

4 reasons to consider making a complaint

  1. You rarely hear from your advisor.
  2. Your advisor’s suggestions don’t seem to match your goals.
  3. Your advisor makes frequent or unusual trades.
  4. You feel pressured to investInvest To use money for the purpose of making more money by making an investment. Often involves risk.+ read full definition.

 3 steps to making a complaint

  1. Talk to your advisor and their manager – Most of the time, they can clear complaints up quickly. If that doesn’t work, move onto step 2.
  2. Write a letter to your advisor or to their manager – You can also write a letter to the firm’s compliance officer. If you don’t hear back soon, call to make sure the person got your letter.
  3. Contact the Ombudsman for Banking Services and InvestmentsOmbudsman for Banking Services and Investments A national, independent and not-for-profit organization that helps resolve disputes between consumers and financial services firms when they can’t come to a resolution on their own.+ read full definition (OBSIOBSI See Ombudsman for Banking Services and Investments.+ read full definition) – If you’re not happy with the firm’s response, contact OBSI at 1-888-451-4519.

 Take action

Read this brochure for step-by-step instructions on making a complaint.

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