4 reasons to consider making a complaint
- You rarely hear from your advisor.
- Your advisor’s suggestions don’t seem to match your goals.
- Your advisor makes frequent or unusual trades.
- You feel pressured to investInvest To use money for the purpose of making more money by making an investment. Often involves risk.+ read full definition.
3 steps to making a complaint
- Talk to your advisor and their manager – Most of the time, they can clear complaints up quickly. If that doesn’t work, move onto step 2.
- Write a letter to your advisor or to their manager – You can also write a letter to the firm’s compliance officer. If you don’t hear back soon, call to make sure the person got your letter.
- Contact the Ombudsman for Banking Services and InvestmentsOmbudsman for Banking Services and Investments A national, independent and not-for-profit organization that helps resolve disputes between consumers and financial services firms when they can’t come to a resolution on their own.+ read full definition (OBSIOBSI See Ombudsman for Banking Services and Investments.+ read full definition) – If you’re not happy with the firm’s response, contact OBSI at 1-888-451-4519.
Read this brochure for step-by-step instructions on making a complaint.